I like the term radical empathy as Isabel Willkerson uses it. She says:
“Empathy is commonly viewed as putting yourself in someone else’s shoes and imagining how you would feel. To me that’s a start, but that’s not true empathy. That’s role playing.”
"Radical empathy is not about you and what you think you would do in a situation you have never been in and perhaps never will."
Her talk got an unexpected standing ovation. Here's the link: https://vimeo.com/272109425